Help

Frequently Asked Questions

• What is Youshi Collections?

  Youshi Collections is an online marketplace for curated fashion and lifestyle products. You can shop from approved sellers or apply to sell your own products after verification.

• How do I create an account?

  Click Sign in / Register on the storefront, choose Buyer or Seller, and complete the form. You will receive a 6-digit code by email — enter it on the Verify email page to activate your account.

• Why do I need to verify my email?

  Email verification keeps accounts secure and is required before placing orders. Use the code from no-reply@youshicollections.com (check spam if you do not see it).

• How long does shipping take?

  Timing depends on the seller and your city. Most orders are prepared quickly after confirmation; once shipped you will see courier tracking (typically TCS) on your order details.

• What payment methods do you accept?

  Cash on delivery is available on eligible orders. Card and PayPal options may appear at checkout depending on configuration. Always confirm the method shown before placing your order.

• Can I track my order?

  Yes. Open Profile → Orders (or Track order after checkout). When the seller ships, tracking details are added after admin verification.

• What is your return policy?

  Unused items in original condition may be eligible for return within 30 days of delivery, subject to seller and product rules. Contact support with your order number to start a return request.

• Do you offer coupons or discounts?

  Yes. Promo codes may be offered from time to time (for example YOUSHI10). Enter a valid code in the cart or checkout summary to apply the discount.

• How do I become a seller?

  Register as a Seller, upload required documents (CNIC, business details, bank info), and submit for review. Admin approval is required before you can publish products.

• What commission does Youshi charge sellers?

  Youshi Collections charges a platform commission on each successful sale (shown in your seller dashboard). Settlements are released after delivery and the hold period, once admin marks them paid.

• Why was my seller application rejected?

  If your application is not approved, the reason appears on the Seller pending page. Fix the issue (documents, details, etc.) and contact support if you need help re-applying.

• How do I contact support?

  Use the Contact Us page, email info@youshicollections.com, or message us on WhatsApp from the storefront button.